THN Cancellation & Refund Policies

Texas Homeless Network hopes everyone who registers for the conference will be able to attend; however, THN knows extenuating circumstances do occur. The THN Cancellation and Refund Policy is as follows:

Conference Refund and Cancellation Policy

The THN Conference Cancellation and Refund Policy assures consistency and is applicable to the annual THN Texas Conference on Ending Homelessness.

• • • Registrants canceling on or before August 19, 2023 are able to receive a full refund for a $25 administrative fee  Registration fees may be transferred to another individual; the invoice for the new registration will be revised to reflect the new registrant’s membership status. All cancellations must be received in writing to conference@thn.org.
    • Registrants canceling on or after August 20, 2023 or before September 16, 2023 are able to receive a full refund for a $175 administrative fee. Registration fees may be transferred to another individual; the invoice for the new registration will be revised to reflect the new registrant’s membership status. All cancellations must be received in writing to conference@thn.org.
    • Registrants canceling on or after September 16, 2023 will not receive a refund. The refund and cancellation policy will not be waived. All cancellations must be received in writing to conference@thn.org.
    • Registrants unable to attend and wanting to transfer their registration to another person must do so by September 16, 2023. 
    • In the event THN must cancel the conference due to unforeseen circumstances, THN will refund the cost of registration. However, THN does not assume responsibility for any additional costs, charges, or expenses such as charges made for travel and lodging.

COVID-19/Public Health/Natural Disaster Emergency Cancellation

• • • If, following a declaration of a Public Health Emergency or Natural Disaster Emergency, you cancel your registration during the declared emergency, or must cancel your booking because you are prohibited from traveling due to a governmental travel restriction, but the conference is not cancelled, you are entitled to a future conference credit (FCC) for the amount paid to THN. In all other cases, our standard cancellation policy will apply.
    • If you, your family members living with you in the same household or traveling companions cancel due to testing positive for COVID-19 within 14 days of the conference, you and they are entitled to a FCC for the amount paid to THN. If the conference participant has close contact with a positive or suspected COVID-19 case within 14 days of the conference, and THN deems you are unfit to attend, you are eligible for a FCC. All cancellations must be received in writing to conference@thn.org.
    • To qualify for the FCC, if your COVID-19 test was administered by a provider other than one retained by THN, you must present your verified positive test result in a form acceptable to THN through email to conference@thn.org.

Unforeseen Circumstances Defined for Refund and Cancellation Policies:

“Unforeseen circumstances” is used to describe an event that is unexpected and prevents THN from continuing with a conference, training, or webinar. Examples of such circumstances can include, but are not limited to, inclement weather or other natural disasters, site unavailability, technology challenges, and presenter absence.

For additional questions please contact conference@thn.org